Standard Support
You receive standard support service contracts when you purchase your GreatLabel software. The exact nature of the standard support services depends upon which version GreatLabel you aquire:
| GreatLabel Lite |
- 30 days of online (web-based) support for installation assistance. In order to access this support, you will need to have an account and login to this web site.
- Review the support Knowledge Base and ask questions through the service desk.
- All software updates until the next major verion (eg. if you are version 2, you reveive all software updates until version 3.)
- All layout updates until the next version of the software.
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| GreatLabel Standard |
- 1 year of online (web-based and email) support. In order to access this support, you will need to have an account and login to this web site.
- Review the support Knowledge Base and ask questions through the service desk.
- All software updates until the next major verion (eg. if you are version 2, you reveive all software updates until version 3.)
- All layout updates until the next version of the software.
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| GreatLabel Enterprise |
- 1 year of online (web-based and email) support. In order to access this support, you will need to have an account and login to this web site.
- Review the support Knowledge Base and ask questions through the service desk.
- All software updates until the next major verion (eg. if you are version 2, you reveive all software updates until version 3.)
- All layout updates until the next version of the software.
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Premium Support Contracts
GreatLabel offers premium support services at a very reasonable rates as follows:
| Annual Premium Support Contract |
- Up to 20 telephone inquiries may be booked through online support desk.
- Unlimited online (web and email) inquiries.
- All software updates, including to next major revision of the software, during the life of the support contract.
- All layout updates during life of the support contract.
- Cost: A$350 for GreatLabel Standard / A$450 for GreatLabel Enterprise
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| Ad-hoc Telephone Support Requests |
- Talk directly with a senior technical support officer. $75 per hour, billed in 30min time blocks.
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| Training Services |
- 2-3 hours of intensive training in how to get the most out of GreatLabel solutions. $350 plus travel and expenses. A maximum of 6 people can be trained at a time.
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